Bishal Bhandari
Customer Success Leader | Technical Program Leader | Engagement Manager
Customer-obsessed Customer Success Leader with 10+ years of experience, including 7+ years at Microsoft helping enterprise customers achieve measurable outcomes through strategic account management, success planning, and cloud adoption. I've partnered with global and regulated customers to accelerate consumption, strengthen executive alignment, and drive long-term value realization across hybrid environments.
Recognized for building trust, managing complex escalations, and turning insights into impact, I bridge business priorities with technical execution to deliver customer success at scale.
As a U.S. Army veteran, I bring discipline, empathy, and operational rigor to every customer engagement.
Open to connections and opportunities in Customer Success and Program Management roles where technology, strategy, and customer outcomes intersect.
Core Skills
Customer Success & Advocacy
Trusted advisor driving adoption, satisfaction, and retention through proactive engagement, executive alignment, and measurable outcomes.
Technical Expertise & Cloud Architecture
Proficient in Azure, hybrid cloud, and edge computing — helping customers optimize performance, reliability, and scalability.
Incident & Escalation Management
Experienced in resolving high-severity incidents and bridging engineering and support teams to restore service and trust.
Strategic Account Management
Develops Customer Success Plans (CSPs), manages renewals, and influences multimillion-dollar cloud consumption growth.
Cross-Functional Collaboration
Aligns sales, engineering, and operations to deliver seamless customer experiences and accelerate time-to-value.
Data-Driven Insights & Reporting
Leverages analytics and health dashboards to identify trends, mitigate risk, and drive continuous service improvement.
Security & Compliance Readiness
Ensures cloud environments meet compliance and governance standards aligned with Microsoft's security frameworks.
Executive Communication & Stakeholder Engagement
Delivers clarity and influence through crisp storytelling, business reviews, and outcome-focused executive briefings.
Technical Acumen
Cloud & Infrastructure
- • Azure
- • Azure IoT
- • GCP
- • Enterprise SaaS, PaaS & IaaS
SDLC & DevOps
- • Agile methodologies
- • CI/CD pipelines
- • Release & lifecycle management
AI & Automation
- • Microsoft Copilot (Semantic & M365)
- • ChatGPT, LLM/GenAI, V0 (Vercel)
- • ML-based decision engines
- • AI-assisted troubleshooting workflows
Data & Analytics
- • SQL
- • Power BI
- • Azure Data Explorer
- • Python
Tools & Frameworks
- • Azure DevOps
- • Teams, SharePoint & MS Project
- • Excel, Word & PowerPoint
- • ITIL
System Architecture & Integration
- • Distributed systems
- • APIs
- • Aligning technical design with business needs
Professional Experience
Senior Program Manager
Microsoft / Azure IoT
Owned the technical success of 1K+ enterprise workloads by improving performance, compliance, and adoption efficiency. Partnered cross-functionally with Sales, Engineering, and Product teams to deliver scalable solutions, reduce incidents, and align customer goals with Azure business outcomes.
🎯 Key Achievements:
- •Served as post-sales technical lead for 1.2K+ enterprise workloads (150+ F500), improving workload performance, consumption efficiency, and customer health achieving 38% YoY adoption growth.
- •Partnered with Sales Engineers and Solution Architects to create Customer Success Plans and technical roadmaps for 90+ strategic accounts, influencing $250M+ annual revenue.
- •Built SQL queries and dashboards to visualize key KPI trends for incident reduction and service reliability (-59% incidents, -61% known issues).
- •Collaborated with Product and Engineering on secured Air Gap Cloud deployments ensuring compliance and successful feature readiness for enterprise customers.
- •Presented consumption metrics and data-driven insights to C-suite stakeholders to align technical strategy with business outcomes.
Technical Account Manager/Customer Engineer
Microsoft / Azure CXP
Served as the primary Customer Success lead for Microsoft's top global enterprise account, driving cloud transformation and executive alignment to deliver measurable business outcomes. Partnered with cross-functional teams and C-suite stakeholders to ensure service excellence, governance, and sustained growth through trusted advocacy.
🎯 Key Achievements:
- •Owned Microsoft's top global enterprise account, aligning cloud strategy with C-level objectives to deliver long-term partnership growth and strategic renewal.
- •Partnered with engineering to deliver Service Improvement Plans (SIPs) for Azure services, reducing escalations and driving measurable growth through data-driven root-cause analysis.
- •Facilitated quarterly business reviews with CTOs, CIOs, and CISOs to optimize cloud architecture, governance, and security compliance.
- •Directed v-teams across four regions to manage support cases and resolve high-severity incidents, raising CSAT from 3.7 → 4.8 and strengthening executive trust.
Sergeant(E5)/Program Manager
U.S. Army
🎯 Key Achievements:
- •Managed $2M+ budgets and $20M+ in assets with 100% compliance, delivering executive ready reports and audit results.
- •Led crisis operations and mission planning for 800+ personnel, aligning stakeholders to achieve 100% mission success.
- •Enforced security and compliance protocols for logistics and communications systems; awarded Army Commendation Medal for leadership and operational excellence.
Education
Bachelor of Science (BS) in Computer Information Technology
Minnesota State University Moorhead
Certifications
AI-900
Microsoft Azure AI Fundamentals
SC-900
Microsoft Security, Compliance, and Identity Fundamentals
AZ-900
Microsoft Azure Fundamentals
Contact
Location
Seattle, WA